REFUNDS AND CANCELLATION
At Sivaranjani Hotel, we strive to offer the best services to our guests. However, if you encounter any issues with your reservation or booking, our Refund Policy outlines the steps and conditions under which refunds may be applicable.
1.Eligibility for Refunds
Refunds are applicable under the following circumstances:
Cancellation by Hotel: If we are unable to accommodate your reservation due to unforeseen circumstances (e.g., overbooking, maintenance issues), we will issue a full refund.
Booking Errors: If a booking error occurs due to system malfunction or administrative mistakes, we will offer a refund or rebooking based on the situation.
Refunds are not applicable in the following situations:
No-show: If you fail to arrive on the scheduled check-in date without prior notice, no refund will be issued.
Late cancellations: If you cancel your booking after the specified cancellation period (typically 48 hours before check-in), you may be charged a cancellation fee, and the refund will be partial or not provided.
Non-refundable bookings: If you selected a non-refundable booking option, no refund will be issued upon cancellation.
2. Cancellation and Refund Process
Cancellation: If you need to cancel your booking, please contact us at [email protected]. Cancellations must be made at least 48 hours (2 days) prior to check-in date to avoid a cancellation fee. Cancellations made within 2 DAYS of the check-in date will incur a charge equivalent to one night’s stay.
Refund Request: For eligible refunds, once the cancellation is confirmed, we will process and credit your refund within 7-10 business days. The refund will be issued to the original payment method.
3. Non-Refundable Booking Terms
Certain promotional, discounted, or special offer bookings may be non-refundable. Please review the booking terms carefully during the reservation process to understand the refund conditions for your booking.
4. Refund for Payment Errors
If you have been charged incorrectly due to a payment system error, we will offer a refund or correction for the erroneous amount charged, provided that the error is reported to us within 7 days of the payment being made.
5. Changes to the Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be reflected here, and the updated policy will be effective immediately.